Return & Refund Policy

At Modern Body RX, your satisfaction is our top priority. We are committed to providing high-quality, authentic products like Mounjaro and Retatrutide. If for any reason you are not fully satisfied with your purchase, our simple and transparent return and refund policy ensures you can shop with confidence.

🕒 30-Day Return Policy

You have 30 days from the date of delivery to initiate a return. To qualify, the product must be:

• ✅ Unused, unopened, and in its original packaging.
• ✅ In the same condition as received.
• ✅ Accompanied by proof of purchase (order number or receipt).

Returns that do not meet these criteria may be declined for refund or exchange.

💰 14-Day Refund Processing

Once your returned item is received and inspected, we will process your refund within 14 business days. Refunds are issued to the original payment method used during checkout. You will receive an email confirmation once the refund has been completed.

Please note that:

• 💳 Shipping and handling fees are non-refundable.
• 📦 Customers are responsible for return shipping costs unless the product is defective or incorrect.
• 🔁 Refunds may take additional time depending on your bank or payment provider’s processing time.

🚚 Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact our support team within 7 days of delivery. We’ll arrange a replacement or full refund at no extra cost to you.

📩 How to Request a Return or Refund

To start your return or refund request, please email our customer care team at support@modernbodyrx.com with the following details:

• ✔️ Your full name and order number
• ✔️ Product name and dosage
• ✔️ Reason for return or refund request
• ✔️ Clear photos if the product arrived damaged or incorrect

Our support team will guide you through the next steps and provide a return authorization if applicable.

⚖️ Exceptions

Due to health and safety regulations, certain products cannot be returned once opened. These include injectable medications like Mounjaro and Retatrutide if the seal or packaging has been broken. We appreciate your understanding as this ensures the safety and quality of our pharmaceutical products.

✅ Our Commitment

Modern Body RX is committed to customer care, authenticity, and satisfaction. Every order is shipped securely and handled with professional care. If you ever experience an issue with your purchase, we’ll make it right — guaranteed.